Privacy Policy
Privacy Policy Information

Last Updated: October 2025

1. Introduction

Welcome to Top Edge Cleaning Services Ltd (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our cleaning services across the United Kingdom.

By using our website or submitting any personal data, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal details: Name, email address, phone number, and address.

  • Service details: Information you provide when booking or requesting a quote (e.g., property size, service type, location).

  • Payment details: If applicable, payment information is processed securely by our payment providers — we do not store your card details.

  • Website data: IP address, browser type, and pages visited (for analytics and performance improvements).

3. How We Use Your Information

We use your information to:

  • Provide and manage cleaning services.

  • Respond to enquiries and send service quotations.

  • Process bookings and payments.

  • Improve our website and customer experience.

  • Send important service updates or follow-ups (with your consent).

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data under one or more of the following bases:

  • Contractual necessity: To deliver the cleaning services you requested.

  • Legitimate interest: To manage and grow our business responsibly.

  • Consent: When you opt into newsletters or marketing communications.

5. Data Retention

We retain your data only as long as necessary to fulfil our service obligations and legal requirements. After this period, your information will be securely deleted.

6. Data Security

We take reasonable steps to protect your personal information using encryption, secure servers, and restricted access.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Withdraw consent at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

8. Cookies

Our website uses cookies to enhance your experience and analyse site performance. You can disable cookies via your browser settings.

9. Third-Party Services

We may use trusted third-party tools (e.g., Google Analytics, email or payment processors) that process limited data under their own privacy policies.

10. Contact Us

For questions or requests about this Privacy Policy, please contact us at:

📧 info@topedgecleaning.co.uk
📍 Newcastle upon Tyne, United Kingdom